Managing efficient and effective IT services across multiple sites

Care homes rely heavily on technology to deliver safe, effective and compassionate care. From reliable hardware that stores electronic health records — such as prescriptions and medical histories — to consistent Wi-Fi that keeps systems running smoothly, robust IT is essential. When businesses operate across multiple sites, the need for consistency and compliance becomes even more critical. This is where a Managed Service Provider (MSP) steps in to support you.

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Keeping Staff and Residents Connected

Reliable Wi-Fi is essential in care homes. Residents use it to stay in touch with family, stream entertainment and stay engaged, while staff depend on it for accessing electronic health records, medication management and other core systems. Multi-site care homes face the added challenge of ensuring strong, consistent Wi-Fi across all locations. MSPs provide secure, scalable and reliable networks that support both staff and residents.

Installations are simple and non-disruptive, and once complete, coverage is seamless throughout the entire building — from residents’ rooms to communal spaces. We monitor performance 24/7 and proactively resolve issues before they impact care.

Supporting New Starters with Access Permissions

Onboarding staff can be challenging, especially when ensuring they have the correct access to specific systems and data. This becomes more complex when managing multiple care sites. We simplify this by setting up role-based access controls so staff can only view the systems and information relevant to their responsibilities. We also create secure login credentials for each new user, with multi-factor authentication as standard.

Compliance and Data Protection

The healthcare sector is heavily regulated, and with multiple sites and large teams, it can be difficult to ensure everyone handles data correctly. Managed IT services support GDPR compliance by standardising data handling across all locations. We provide security awareness training to help staff identify phishing attempts and reduce the risk of human error. MSPs deploy advanced threat detection to protect sensitive resident data and help avoid costly GDPR fines, which can reach up to 4% of annual turnover.

Cost Efficiency

Outsourcing IT reduces the need for multiple in-house teams, allowing your staff to focus on delivering exceptional care. We help unify systems across sites to ensure consistent software and hardware, streamlining operations and improving efficiency. If an issue arises, our knowledgeable service desk team is ready to help — with an average phone pick-up time of just 18 seconds.

Hardware Solutions

Supplying and pre-configuring hardware is especially valuable for care homes because it ensures devices are ready to use, secure and tailored to your requirements from day one. Tablets and laptops ordered through our procurement team arrive pre-installed with all necessary software and security settings, allowing staff to begin using them immediately. Multi-site care homes benefit from consistent device configuration, which reduces confusion, ensures compatibility and simplifies support across locations.

MSPs apply encryption, antivirus and access controls before devices are deployed — protecting sensitive resident data from the moment they are switched on. Devices are tested and quality-checked prior to delivery, reducing technical issues once in use and allowing staff to remain focused on outstanding care rather than troubleshooting.

Conclusion

For care homes, Managed Service Providers offer more than IT support — they provide strategic value by reducing costs, improving efficiency and safeguarding sensitive data. MSPs enable care homes to focus on what matters most: delivering compassionate, high-quality care across multiple sites.

Contact DISConsulting IT Ltd today on 01256 479700 for further advice and information on how a Managed Service Provider can support your care home.