Privacy Policy | DISConsulting IT Ltd

Privacy Statement

Our Privacy Policy aims to help you understand what information we might collect about you and how we use it.

DISConsulting IT Ltd (“DISC”) is the data controller of your personal data.

DISC is committed to protecting and respecting your privacy and will comply with all applicable data protection laws in all our dealings with your personal data.

As data controllers, we want you to feel both informed and empowered when it comes to the handling and usage of your personal information. In this privacy statement, we explain how and why we collect and use personal data, which is information relating to an identified or identifiable living person. We will only use your personal information lawfully in accordance with the General Data Protection Regulation 2018 (‘GDPR’).

If you have any questions about our Privacy and Cookie Policy, please do get in contact by calling 01256 479700 or send an email to privacy@disconsulting.co.uk. We process personal data for a variety of reasons, with each means of collection, lawful basis of processing, use, disclosure, and retention periods set out on a situational basis.

When you visit our site, we collect anonymous data from our cookies. This means we can see number of users, page views and visits within a selected timeframe, but we cannot link this information back to you as an individual.

When you sign up to receive content or downloads from us you are actively opting in to receiving marketing communications from us. You can unsubscribe or opt-out from our emails at any time. Every email we send you will have an ‘unsubscribe’ link in it.

If you download any of our free content or buy anything from us we securely store personal data such as your name, address and contact details. We may also share this information with our third-party delivery partners so that we can get your goods delivered to you. We only share your financial data with our trusted third-party payment provider when it is required to fulfil your order. We do not store any of your card details on our system, so your financial information and data is fully secure.

Personal data may also be used to send triggered emails, such as cart abandonment, notifications, and purchase confirmation emails for instance. We may also use this information to personalise our marketing, for example, to suggest products or services related to your previous purchases or interests. It may also be used to send you special offers and product news by email.

You can opt out of this at any time by unsubscribing from our mailing list or contacting us: unsubscribe@disconsulting.co.uk

What information do we collect?

We may collect and process the following data about you:

Information about you, such as your name, your business name, telephone number and email address;
Additional information that is provided by you filling in forms on our websites or at exhibitions/events. This includes information provided at the time of registering to use our site, subscribing to our services, posting material, or requesting further services or information;
If you contact us, we may keep a record of that correspondence;
We may also ask you to complete surveys from time to time that we use for research purposes, although you do not have to respond to them;
Details of transactions you carry out through our site and of the fulfilment of your orders;
Details of your visits to our websites and emails received including, but not limited to, traffic data, location data, web logs and other communication data.

In addition, we may collect information about your computer, including your IP address, operating system and browser type, for system administration and to prevent fraudulent access.

How do we collect your information?

Depending on how you use our site, we collect your information using the following methods:

When you directly give it to us (“Directly Provided Data”)

This includes when you sign up to download or receive something from us, sign up to one of our competitions, or place an order with us.

2. When our system collects data as you use our website (“System Collected Data”)

Typical of many websites, when you visit our website certain information automatically gets created and recorded by IT systems necessary to operate the site. This includes:

Cookies: A small text file downloaded onto your PC to recognise returning visitors and improve your experience. See “Cookie Consent” below for more details.
Devices: We record device type, operating system, device settings and crash data to improve site performance. This is anonymous and cannot identify you.

Why do we collect your information and personal data?

We process personal information for certain legitimate business purposes, including:

To educate you and/or share techniques, strategies and insights designed to help you improve your business;
To update our records and maintain your account/contract;
To carry out obligations from contracts entered into between you and us;
To allow you to participate in interactive features of our service;
To notify you about any changes to our service;
To identify and prevent fraud;
To enhance the security of our network and information systems;
To better understand how users interact with our websites;
To communicate with you about offers, products, services and helpful information;
To determine the effectiveness of promotional campaigns;
To personalise or improve our services/communications.

Whenever we process data, we keep your rights in high regard.

None of your personal details will ever be passed to any third parties outside DISC and our associated businesses.

What’s the lawful basis on which we process your data?

Under GDPR we require a lawful basis to collect and use your personal data. We rely primarily on “legitimate interests”, as our activities involve business data used for B2B communication and are unlikely to affect fundamental rights.

If you request goods or services from us, we process your data under our contractual obligation.

In some circumstances we rely on your specific consent.

You have the right to object at any time—email support@disconsulting.co.uk.

Who do we share your information with?

Core Service Providers

We share your personal information with delivery partners and payment providers when required for our business to function.

Third Parties

We may share browsing behaviour with external partners when you consent (e.g., via cookies). These partners follow GDPR standards.

External Links

We cannot verify content of external websites. You click external links at your own risk.

Social Media Platforms

Use social media sites with caution. We will never ask for personal details via social platforms.

For how long do we store your personal data?

We retain your data only while it remains relevant and up to date. You may request deletion at any time: privacy@disconsulting.co.uk

How do we protect your personal data?

Data may be transferred outside the UK/EEA but will always be handled securely and in accordance with data protection law. All data is stored on secure servers.

Where passwords are used, you are responsible for keeping them confidential.

We cannot guarantee security during transmission over the internet, but once received, we follow strict procedures to prevent unauthorised access.

What controls do you have over your data?

You have the right to:

Request to see the personal data we hold about you;
Request correction of inaccuracies;
Request deletion (“right to be forgotten”);
Request that we do not process your data for marketing;
Object to processing based on legitimate interests.

If you have concerns or complaints, contact complaints@disconsulting.co.uk or call 01256 479700.

Right to rectification & erasure

Email support@disconsulting.co.uk to request correction or deletion.

Right to restrict processing

You can restrict processing by opting out of cookies or unsubscribing from our mailing list.

Right to lodge a complaint with a supervisory authority

You may lodge a complaint if you believe your data rights are infringed. You will be informed of progress and outcome.

Right to be informed & right to access

You may request details of the information we hold. This will be provided within 21 days.

Cookie Consent

We use cookies and similar technologies for various purposes including analytics, tracking, session management and authentication.

The main purposes are:

Session – easier navigation;
Analytics – improve the site;
Tracking – enhanced experience through browser data;
Authentication – identification and personalisation.

How to refuse and delete cookies

You can modify browser settings to refuse or delete cookies. See www.aboutcookies.org.uk

Blocking session cookies may restrict access to parts of our site.

Phone Calls

Your calls may be monitored and recorded for quality purposes.

Changes to This Privacy Policy

Updates will be posted on this page and notified by email where appropriate.

Contact Us

Email privacy@disconsulting.co.uk or call 01256 479700