About Us

Mark founded the business from a genuine understanding of the pressures organisations face, setting the tone for personal, next-level support. He now leads account management and sales, always focused on customer growth and long-term success. Outside work, he enjoys spending time his wife and kids or keeping active at the gym.

Keith brought fresh business insight when he joined, helping shape how we grow and support our clients. Now he oversees procurement, invoicing and the smooth day-to-day running of the business. When away from the spreadsheets, he’s out walking the dogs, playing a round of golf or enjoying a pint at the pub.

Dean progressed from apprentice to overseeing operations our marketing, the service desk and HR. He’s constantly refining processes to deliver exceptional service and drive the business forward. When he’s not optimising something, he’s out walking his dog, planning his next Ski trip or watching the F1.

Joe joined as an apprentice and quickly pushed his skills to new heights, earning a reputation for great service and deep technical ability. He now leads the service desk, supporting our team and ensuring best-in-class solutions every day. Outside work, he’s with his family, watching F1 or on his racing simulators.

Lily works to help the teams run efficiently, helping with a host of different things. She previously worked as a Clinic Manager at two clinics providing her insight in how to develop businesses and help them run efficiently. Due to her experience, she really empathises with customers IT issues and works to see they receive the help they need to help their business grow. When not at work, Lily likes to go on walks and watch films at home.

Martin is a core member of the team and has been since 2015. Martin is based remotely, in Scotland, and brings a superior level of knowledge and customer satisfaction to every phone call and site visit. When at home, Martin enjoys watching the rugby and spending time with his family and dog.

Lee is an exceptional mentor for those in our service desk team and has over 10 years of experience within the industry. He works tirelessly to ensure all customers problems are resolved in a quick and timely manner. When he’s not at work, Lee spends his time going on mountain hikes and is a motorcycle enthusiast.

Callum has over 6 years of experience within the IT world, bringing a wide range of skills to the service desk team. Callum is always happy to help customers and provides onsite installations and visits with ease and care. When he’s at home, Callum is either watching football on the tv or enjoying playing football with his friends.

Ollie started as an apprentice back in 2023 and has integrated into the team seamlessly. He is currently broadening his knowledge by training in an advanced level of Security. Allowing us to improve on our security offerings and bring attributes to the business to help us grow. When Ollie is not delivering exceptional customer service, he likes to spend time in his band playing the bass.

Ethan joined us in 2023 and has brought his attention to detail and efficiency which helps to ensure that we are giving the best service possible to our customers. Ethan is friendly and always happy to help. Fun fact; Ethan is a top racing simulator driver and enjoys watching any sort of motorsport - especially the F1!

Scott is developing his skills in networking, software support, and problem-solving while gaining hands on industry experience. Scott helps customers resolve any issues over the phone in a timely manner and always maintains professionalism. In his spare time, Scott likes to play football and spend time with his friends and family.

James supports users with technical issues and is learning the foundations of service management. James’ role involves troubleshooting hardware and software problems, assisting with account access, and ensuring smooth day‑to‑day operations for colleagues. Outside of work, James has previously danced for over 10 years in Ballroom and Latin. He was placed 2nd internationally.